Chasidy Rae Sisk 

(302) 593-7002

crsisk@gmail.com

www.chasidyraesisk.com

 

OBJECTIVE: To generate quality content and expand my knowledge of various writing forms

 

PROFESSIONAL EXPERIENCE:

 

Senior Content Editor at Nerdie.co                                                       March 2016-February 2017

Website dedicated to technological news

  • Content calendar: Research appropriate content, manage staff of writers, assign topics to staff of writers, edit as necessary & post to website
  • Social media content management
  • Generate and produce content as needed
  • SEO article creation and publishing

 

 Contributing Editor for Acuvox                                                           May 2013-present

High quality content creation company

  • Edit content of articles before submission to client
  • Perform QC process of articles

 

Contributing Writer for Autobody News                                                December 2010-present

Collision repair industry publication with five regional publications

  • Generate content based on editor assignments
  • Research and create content related to industry news
  • Develop and sustain network of industry contacts in order to generate leads
  • Attend and report on industry events

 

Senior Writer and Editorial at LocalSalons.com                                   November 2012-August 2015

Database of salons and spas

  • Researched and developed bi-weekly SEO blog
  • Created and edited web content for LocalSalons and salon/spa clientele
  • Generated press releases and other marketing content
  • Social media content management
  • Content calendar

 

Lead Writer at Salinas.com                                                                  2009-2010

News website developed to local community

  • Researched and developed news content relevant to community
  • Edited content and posted online

 

Content Writer at Bookrags.com                                                           2007-June 2016

Educational website providing summaries, study guides and lesson plans on literary works

  • Read and researched assigned works of literature
  • Developed lesson plans and study guides to include summaries and analyses as well as exploration of characters, symbols, themes and other literary techniques

 

Additional projects have included book reviews, marketing content, web content, article and blog generation, SEO article content, social media engagement

 

Technological Capabilities: Microsoft Office (Word, Excel, Powerpoint, Outlook), WordPress (basic)

 

 

EDUCATION:

 

University of Delaware                                                               Graduated May 26, 2007

 

Bachelor's Degree in English, concentration in Business and Technical Writing, Minor in Women's Studies

 

 

OTHER PROFESSIONAL EXPERIENCE:

 

Stewart Lender Services                                                                                   March 2004-present

(formerly DataQuick, MDA and TransUnion SSI)

 

Operations Manager for QC and Resolutions                                        September 2015-present

  • Manage and support two teams, totaling 20 QC & Resolutions associates
  • Conduct interviews with potential candidates and make sound hiring decisions
  • Participate in client calls and meetings to enhance customer service provided
  • Implement innovative process improvements, including flex schedule to better serve clients
  • Serve as liaison between upper management and operations associates to facilitate comprehension of company initiatives
  • Develop and coordinate training initiatives in accordance with industry standards and regulatory compliance
  • Enhance team morale and promote collaboration through various forms of associate recognition

 

Operations Manager for Vendor Coordinator                                        May 2015-September 2015

    • Managed team of 6 vendor coordinators
    • Coordinated associate schedules and workloads
    • Aided team with escalated items
    • Participated in client calls and meetings to enhance customer service
    • Coordinated training initiatives
    • Monitored associate performance regarding productivity and quality

 

Team Lead for QC and Resolutions –Valuations Department                November 2012-May 2015

  • Administrative duties, including maintaining reports to track service level agreements
  • Provided support management for team of 15 associates
  • Maintained up-to-date SOPs, edited vendor requirements and developed rulesets/checklists
  • Distributed workflow and assignments to team

*Acting supervisor of 4-person team                                                                              September-December 2013

Quality Control - Valuations Department                                                                                  December 2008-May 2015

  • Reviewed appraisal documents for accuracy, consistency and completion
  • Wrote SOPs related to department tasks
  • Assisted with training new associates
  • Consistently scored highest on team for productivity and quality

 

Online Abstractor - Search Department                                                      October-December 2008

  • Researched property information to establish chain of title
  • Awarded Top Performer for highest productivity and quality in August 2007

 

Data Entry Personnel - Search Department                                                February-October 2005

  • Enter data from searches provided from online abstracting team

 

Vendor Manager - Title Department                                                           March 2004-February 2005

  • Coordinated with vendors to facilitate delivery of orders to meet client expectations
  • Assisted on a variety of projects, including contributions to company newsletters

 

SKILLS:

 

Highly organized and adept at multi-tasking

Excellent written and verbal communication

Possess high level of emotional intelligence and experience with a variety of personality types

Promote harmony and positivity in a dynamic work environment

Innovate improvement procedures and adapts quickly to change