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Jury Gives State Farm a Quarter Million Reasons to Do the Right Thing
Published in Texas Automotive – Thomas Greco Publishing A Rusk County District Court jury recently gave State Farm a quarter million reasons to be a better neighbor to its policyholders when 12 Texans found the insurance giant had knowingly or intentionally engaged in unfair and deceptive acts or practices in Joseph Wayne Collins v. State Farm Mutual Automobile Insurance Company, awarding the plaintiff $248,517.59! Collins’ journey to this decision began over three years ago when he took his 2009 Toyota Tacoma pickup truck to Burl’s Collision Center (Henderson) to repair hail damage. Although the vehicle owner wanted the truck repaired, State Farm declared it a total loss and initially offered $13,450…
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Shops Stand Strong Against Economic Downturns (Part 1)
Published in New Jersey Automotive – Thomas Greco Publishing Thoughts of inflation, recession and rising interest rates often fill small business owners with fear, but for collision repair shops, there may be less cause for concern since this industry is better equipped than most to stand strong against economic downturns. Of course, no business is truly recession-proof, but some may resist market uncertainty better than others. Industry leaders share their thoughts on how shops can weather the economic storms and continue to thrive. “When interest rates rise and there are fears of a recession, I recognize how easy it is to become overwhelmed with fears, but I’m not afraid,” insists…
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Becoming a Shop of the Future: A WMABA Roundtable Discussion
Published in Hammer & Dolly – Thomas Greco Publishing From electric vehicles (EVs), ADAS and diagnostics to OEM certification, DRPs and consolidation, the future of the collision repair industry is rife with challenges for shops that want to remain competitive amidst these never-ending changes. Retaining employees has become even more important than attracting clients, but simultaneously, no business can be successful without maintaining a superior level of customer service. So, how can an auto body facility navigate the myriad aspects of the business to become a “shop of the future”? WMABA Board members Barry Dorn (Dorn’s Body & Paint; Mechanicsville, VA), Kris Burton (Rosslyn Auto Body; Alexandria, VA) and WMABA…