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Collision Career Institute Addresses Technician Shortage
Wednesday, 26 September 2018 18:17 Featured in AUTOBODYNEWS As the technician shortage continues to plague the collision repair industry, the topic of attracting new blood to shops has become common at events and in facilities across the country. However, once someone new is sold on collision repair, the next concern is ensuring they receive the proper training to successfully begin a career in the industry. The Collision Career Institute (CCI) has developed a means of addressing this dilemma. According to Chief Operations Officer Amber Ritter, “CCI is an apprenticeship program that consists of 3,000 on-the-job training hours plus 250 related supplemental knowledge hours. Our role is to help recruit, manage and…
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Mike Cassata Presents on DRPs at NCACAR 3rd Quarter Meeting
Thursday, 13 September 2018 16:53 Featured in AUTOBODYNEWS Mike Cassata of Hammer Insights delivered an eye-opening presentation on DRPs during North Carolina Association of Collision and Autobody Repair’s Third Quarter Meeting in Fayetteville, NC, on August 16. According to NCACAR President Brian Davies, “Our keynote speaker was Mike Cassata, whose main focus was ‘How to Create a World Class Culture to Communicate and Respond to our Clients from an Insurer’s Point of View.’ Mike also spoke on the science behind NPS (Net Promoter Scores) and how it relates to our business. Finally, he spoke about the three C’s: Clear–Complete–Concise. He shared his thoughts on how critical file documentation is to the insurer…
