Published in Texas Automotive – Thomas Greco Publishing Quality and safety are undoubtedly the most important aspects of performing a proper collision repair, but for a shop to convince customers that they will take care of their vehicle the right way, it begins by building trust.  San Antonio Collision Center (San Antonio) assures customers of their trustworthiness by striving to exceed expectations from the beginning of the process. They understand that accidents are stressful for their clientele, so they focus on providing a courteous and honest environment where vehicle owners can rely on qualified technicians to restore each car to its pre-accident condition. Although San Antonio Collision Center was founded…

Published in New England Automotive Report – Thomas Greco Publishing Up and up and UP!  From east to west and north to south, drivers all over the country have seen significant increases in their auto insurance policies. According to the US Bureau of Labor Statistics’ Consumer Price Index (CPI), the cost of motor vehicle insurance in the first half of this year rose by nearly 21 percent compared to the first half of 2023, an annual trend that has intensified since the pandemic. The average cost of premiums in the first half of 2019 saw an increase of just 1.6 percent compared to the previous year, yet from the first…

Published in AASP-MN News – Thomas Greco Publishing Good employees are hard to find and expensive to keep…but replacing them can also be costly in more ways than the financial aspect, since you never know exactly who you’re getting until you’ve already hired them.  Once you’ve built a successful team, it is imperative that you keep them. Yet, employee retention is one of the industry’s largest struggles these days, as owners contend with other fields seeking to “steal” valuable workers. To compete with these entities, shop owners must find ways to keep employees engaged and motivated in their jobs, an effort that largely relates to the culture that has been developed in…

Published in Texas Automotive – Thomas Greco Publishing A machine is defined as “an apparatus using or applying mechanical power and having several parts, each with a definite function and together performing a particular task.” Machines work by accepting an input, transforming or modifying it in some way and then releasing the output of its efforts.  Most discussions and examples of a “machine” will include references to automobiles, a vital piece of the collision repair industry, yet there’s an even more important machine that plays a role in this field: the shop itself! Each repair facility (apparatus) requires several parts (employees) to use or apply their power to function together…

Published in New Jersey Automotive – Thomas Greco Publishing One bright afternoon in August, Ashley*, a 19-year-old college student, drove down the Parkway on her way home from a shopping expedition with her mother, who was a passenger in her car. When the traffic in front of her slowed down, Ashley slowly engaged her brakes – but the person behind her did not. CRASH! Pulling to the side of the road, Ashley exchanged information with the other driver, but when she attempted to file a claim with the at-fault party’s insurance company, she learned that they had not paid their insurance bill and their card was invalid; they were uninsured. …

Published in AASP-MN News – Thomas Greco Publishing Last month, AASP-MN News shared how two schools’ automotive technology programs are thinking outside the box to address the challenges they face in providing students with the tools and knowledge they need to become successful shop employees after graduation, but with today’s technology advancing faster all the time, several enlightened educators have seen the opportunity to take things a step further by creating new initiatives that specifically target some of the industry’s changing demands.  These schools have taken the initiative to offer unique courses that address shops’ developing needs. Two years ago, Minnesota State Community and Technical College (Moorhead) received a $349,652 grant from…

Published in New England Automotive Report – Thomas Greco Publishing It’s no secret that the majority of new vehicles being sold today include ADAS. In fact, around 95 percent of light duty vehicles manufactured in 2023 came equipped with automatic emergency braking, according to CCC Intelligent Solutions’ 2024 Q1 Crash Course Report (available at cccis.com/reports/crash-course-2024/q1) – and experts anticipate that number will continue rising as consumers increasingly rely on these types of safety systems.  With cars being produced with a growing number of electronic components, it’s no wonder that the majority of repairs necessitate calibrations to maintain those components’ functionality following an accident, though the frequency of shops performing calibrations does…

Published in Hammer & Dolly – Thomas Greco Publishing Catastrophes may strike without warning, but being proactive can help shop owners avoid becoming the next tragedy. Unfortunately, a lot of collision repair facility owners do not have enough coverage through their business insurance, according to David Willett of Spark Underwriters. “From a risk management standpoint, it’s just as important to make sure your insurance policy reflects today’s needs as it is to send your technicians to training or to invest in current tools; it’s an aspect of running a fine-tuned, efficient business,” he insists, recommending an annual review of one’s policy at a bare minimum, though his company monitors their…

Published in Hammer & Dolly – Thomas Greco Publishing Just like drivers purchase auto insurance policies to cover them in the event of a loss, shop owners invest in business insurance that will protect their assets if the unthinkable happens…but is it enough?  According to Peter Kelyman of Wheaton Body Shop (Wheaton, MD), it probably isn’t, especially if your policy was written years ago and simply renewed without being thoroughly reviewed! Unfortunately, Kelyman learned this lesson the hard way when his shop went up in flames – literally! He agreed to share his story with Hammer & Dolly in hopes of preventing other shop owners from suffering a similar scenario.  Kelyman first…

Published in Texas Automotive – Thomas Greco Publishing The collision repair industry’s workforce shortage keeps coming up again and again as shops struggle to staff their facilities with qualified help, but at the same time, stories abound of technicians leaving the industry for other fields – even for jobs at Amazon or McDonald’s! Many experts believe the industry’s problem isn’t recruitment but retention, and even with an unlimited supply of incoming technicians, it will never be enough if the work environment isn’t a place where people want to stay. It’s all about developing a work culture that keeps employees happy and motivated and, in turn, results in higher customer satisfaction.…

Published in Texas Automotive – Thomas Greco Publishing Over the past decade, ABAT has done some truly great things for the Texas collision repair industry. Whether the association is hosting local training sessions that feature nationally renowned educators, bringing the best vendors and speakers from around the country to the annual Texas Auto Body Trade Show, educating legislators at the Capitol in Austin or challenging the Texas Department of Insurance (TDI) to protect consumers’ rights, there’s no doubt about it – ABAT continues to do everything possible to support auto body repairers in the Lone Star State. Earlier this year, ABAT celebrated its double digits (check it out at grecopublishing.com/txa0224coverstory). Now,…

Published in New England Automotive Report – Thomas Greco Publishing Protecting your shop’s assets requires forethought and preparation, and these days, data is often considered more valuable than gold. Headlines over the summer featured a cyberattack against CDK Global – used by 15,000 dealerships – which led the software to be shut down for weeks, causing parts supply disruptions across the country. Although CDK’s situation has been resolved, the data breach raises concerns about what level of risk cybercriminals pose to automotive businesses. A 2023 report conducted by CDK (bit.ly/CDKreport2023) indicated that 17 percent of dealers experienced a cyberattack in the previous year. And cyberattacks prove increasingly costly. Citing research…

Published in AASP-MN News – Thomas Greco Publishing Collision industry leaders consistently emphasize the importance of performing a “complete and proper repair” in accordance with OEM recommendations in order to restore a vehicle to its pre-accident condition, but – for a variety of reasons – shops may not be performing every single task. Are all those repairs necessary? If the vehicle is still “driveable” without addressing those issues, is it “good enough”…or should shops be refusing these partial repairs? Last month, AASP-MN News explored this subject with experts on the mechanical side of the industry (available at grecopublishing.com/aasp0824coverstory). Now, the conversation continues with two leading collision consultants: Mike Anderson (Collision Advice) and…

Published in Hammer & Dolly – Thomas Greco Publishing It’s the dream for many – open your own auto body shop to provide a nice life for your family. One day, when you retire, your children will take over to continue your legacy. Sounds lovely, but sometimes life has other plans. Although no father intends to burden his 22-year-old child and her new spouse with a floundering business, there’s no doubt that the late Roland O’Haran Sr. would be extremely proud of his daughter and son-in-law, Jenn and Kyle Goad, for turning a struggling shop into a success story by overcoming the odds after being unexpectedly thrown into ownership. O’Haran,…

Published in AASP-MN News – Thomas Greco Publishing “Complete and proper repair” – it’s the golden standard that gets emphasized and reiterated in industry documentation and training events, and in a perfect world, of course every shop always performs every single task associated with restoring a car to its factory or pre-accident condition. But in the real world, various factors may create scenarios where shops do NOT address every item on that extensive list. Sometimes, it’s accidental; the shop fails to properly diagnose all the necessary repair items. Maybe the aftermarket warranty company or insurer debates whether certain repairs are truly necessary, or perhaps the customer refuses to invest in something they…

Published in New England Automotive Report – Thomas Greco Publishing Navigating the rapidly advancing technology of the collision repair industry has created many challenges for shops as they struggle to keep pace with all the changes happening on what seems like a daily basis. These days, properly repairing vehicles requires investing in specific tools, equipment and training – all of which vary drastically depending on the vehicle make and model.  It can be difficult to see the forest for the trees, but technology truly presents some amazing opportunities for those who are willing to take a step back and embrace some different ways of proceeding. The path forward may look…

Published in Texas Automotive – Thomas Greco Publishing “Quality means doing it right when no one is looking.” Henry Ford’s famous quote speaks to a level of integrity that many aspire to achieve…many, but not all. Over the past couple of months, David Osburn (David McDavid Ford Collision Center; Fort Worth) noticed something odd related to parts pricing. “Insurers began writing estimates that called for opt-OE parts from [a Central Texas Ford dealership] due to the lower price, but when I called the dealership to order the part, I was told that my cost would be the same as for an OE part, even though the MSRP for the opt-OE…

Published in New Jersey Automotive – Thomas Greco Publishing What is artificial intelligence (AI)? Cinema and literature depict computer programs and robots assuming human-like personalities and taking over the world. While most of us recognize the fictional aspect of the science-fiction genre, plenty of misconceptions and fears related to AI abound, even as it becomes an increasingly integral part of everyday business. Although we often fall into the habit of viewing AI as “the future,” it is actually being used today in myriad ways that can benefit collision repair facilities – from damage analysis to improving the customer experience, AI tools offer the ability for shops to work smarter, not harder. “AI…

Published in New Jersey Automotive – Thomas Greco Publishing Fearless and outspoken. Dedicated and loyal. Passionate and relentless.  Auto body professionals and friends used these words over and over as they reflected on the legacy and impact left on the industry and their own lives by Sam Mikhail, longtime AASP/NJ Board member, who passed away on March 12 at the age of 80. “Sam was determined to make the industry better and willing to do whatever was necessary to make that happen,” AASP/NJ Executive Director Charles Bryant shared. “He was dedicated, relentless, direct and to the point, and he was willing to put in whatever effort necessary to accomplish his…

Published in New England Automotive Report – Thomas Greco Publishing Consolidation is nothing new in the collision repair industry; it first caught repairers’ attention in the late 1990s and early 2000s when Caliber, Gerber and Service King entered the market in California and Texas, purchasing independent shops and converting them to their brands. But since 2013, “big” has gotten even bigger, spreading all across the country, as increasing technology and the rising cost of doing business make the idea of selling the keys to the shop for a pretty penny more palatable to mom-and-pop operations pursued by the deep-pocketed consolidators and multi-shop operations (MSOs) interested in expanding their footprint.  Over…

Published in Hammer & Dolly – Thomas Greco Publishing After three years under the leadership of Past President Steve Krieps (Greg Cline Auto Body; Winfield, WV), who bid adieu to his role in last month’s Hammer & Dolly (available at bit.ly/HD-0324), WMABA has a new head honcho, current President Kris Burton (Rosslyn Auto Body; Alexandria, VA), a dedicated collision industry professional whose affiliation with the association spans more than two decades.  What can members expect as WMABA moves into this new era? Burton sat down with Hammer & Dolly to help readers get to know him a little better as he shares his thoughts on what he hopes to accomplish as he takes the reins.…

Published in Texas Automotive – Thomas Greco Publishing It’s hard to believe that 10 years ago, ABAT did not officially exist yet. But in the association’s earliest days, it set out to address some pretty specific matters impacting collision repair shops in Texas. Since its inception, ABAT has made some huge strides for the auto body world and is still going strong as it celebrates a decade of dedication to this industry. In early 2014, the idea began to take hold during an estimating seminar at Paint Works (Tyler). Burl Richards (Burl’s Collision Center; Henderson) and Chad Neal, owner of Paint Works, had engaged in several conversations about the need…

Published in Texas Automotive – Thomas Greco Publishing Last month, Texas Automotive’s cover story (available at grecopublishing.com/txa0124coverstory) focused on one consumer’s generous donation to the fight for mandatory appraisal rights in Texas. We know you’re absolutely itching to know how the elected steward of those funds, Robert McDorman (Auto Claim Specialists), plans to use them in his fight for Right to Appraisal…and those details will be revealed next month. But in order to appreciate exactly why it’s so important to pursue this battle, it’s imperative for collision repairers to understand the impact of Right to Appraisal (RTA). Sure, you can flip through the pages of nearly any past issue of this magazine to…

Published in New Jersey Automotive – Thomas Greco Publishing If it seems like your auto insurance premiums increased more than ever last year, you aren’t too far off base. Nationally, premiums rose by approximately 20 percent in 2023. That means insurance coverage costs rose six times faster than the Consumer Price Index (CPI) inflation rate of 3.4 percent, outpacing nearly every other common consumer cost and reflecting the largest annual increase since 1976. And those rate spikes are anticipated to continue in 2024 with predictions indicating an increase of 12.6 percent nationwide…and New Jersey drivers could see one of the highest increases of up to 34 percent! Insurance premium prices…