Published in Texas Automotive – Thomas Greco Publishing “Quality means doing it right when no one is looking.” Henry Ford’s famous quote speaks to a level of integrity that many aspire to achieve…many, but not all. Over the past couple of months, David Osburn (David McDavid Ford Collision Center; Fort Worth) noticed something odd related to parts pricing. “Insurers began writing estimates that called for opt-OE parts from [a Central Texas Ford dealership] due to the lower price, but when I called the dealership to order the part, I was told that my cost would be the same as for an OE part, even though the MSRP for the opt-OE…

Published in New Jersey Automotive – Thomas Greco Publishing What is artificial intelligence (AI)? Cinema and literature depict computer programs and robots assuming human-like personalities and taking over the world. While most of us recognize the fictional aspect of the science-fiction genre, plenty of misconceptions and fears related to AI abound, even as it becomes an increasingly integral part of everyday business. Although we often fall into the habit of viewing AI as “the future,” it is actually being used today in myriad ways that can benefit collision repair facilities – from damage analysis to improving the customer experience, AI tools offer the ability for shops to work smarter, not harder. “AI…

Published in AASP-MN News – Thomas Greco Publishing Maybe you’ve already been approached by a consolidator and are considering their offer. Perhaps you are interested in getting out of the business and debating whether that’s the route you want to take. Or it’s possible that the idea of handing over the shop keys to someone else isn’t even on your radar – yet. Whatever your current situation, only one thing remains consistent in this business: change is inevitable. And the best way to successfully tackle what comes next is to be prepared for the various possibilities. For any business owner, the day will come when it’s time to close up…

Published in New Jersey Automotive – Thomas Greco Publishing Fearless and outspoken. Dedicated and loyal. Passionate and relentless.  Auto body professionals and friends used these words over and over as they reflected on the legacy and impact left on the industry and their own lives by Sam Mikhail, longtime AASP/NJ Board member, who passed away on March 12 at the age of 80. “Sam was determined to make the industry better and willing to do whatever was necessary to make that happen,” AASP/NJ Executive Director Charles Bryant shared. “He was dedicated, relentless, direct and to the point, and he was willing to put in whatever effort necessary to accomplish his…

Published in New England Automotive Report – Thomas Greco Publishing Consolidation is nothing new in the collision repair industry; it first caught repairers’ attention in the late 1990s and early 2000s when Caliber, Gerber and Service King entered the market in California and Texas, purchasing independent shops and converting them to their brands. But since 2013, “big” has gotten even bigger, spreading all across the country, as increasing technology and the rising cost of doing business make the idea of selling the keys to the shop for a pretty penny more palatable to mom-and-pop operations pursued by the deep-pocketed consolidators and multi-shop operations (MSOs) interested in expanding their footprint.  Over…

Published in Hammer & Dolly – Thomas Greco Publishing After three years under the leadership of Past President Steve Krieps (Greg Cline Auto Body; Winfield, WV), who bid adieu to his role in last month’s Hammer & Dolly (available at bit.ly/HD-0324), WMABA has a new head honcho, current President Kris Burton (Rosslyn Auto Body; Alexandria, VA), a dedicated collision industry professional whose affiliation with the association spans more than two decades.  What can members expect as WMABA moves into this new era? Burton sat down with Hammer & Dolly to help readers get to know him a little better as he shares his thoughts on what he hopes to accomplish as he takes the reins.…

Published in Texas Automotive – Thomas Greco Publishing It’s hard to believe that 10 years ago, ABAT did not officially exist yet. But in the association’s earliest days, it set out to address some pretty specific matters impacting collision repair shops in Texas. Since its inception, ABAT has made some huge strides for the auto body world and is still going strong as it celebrates a decade of dedication to this industry. In early 2014, the idea began to take hold during an estimating seminar at Paint Works (Tyler). Burl Richards (Burl’s Collision Center; Henderson) and Chad Neal, owner of Paint Works, had engaged in several conversations about the need…

Published in Texas Automotive – Thomas Greco Publishing Last month, Texas Automotive’s cover story (available at grecopublishing.com/txa0124coverstory) focused on one consumer’s generous donation to the fight for mandatory appraisal rights in Texas. We know you’re absolutely itching to know how the elected steward of those funds, Robert McDorman (Auto Claim Specialists), plans to use them in his fight for Right to Appraisal…and those details will be revealed next month. But in order to appreciate exactly why it’s so important to pursue this battle, it’s imperative for collision repairers to understand the impact of Right to Appraisal (RTA). Sure, you can flip through the pages of nearly any past issue of this magazine to…

Published in New Jersey Automotive – Thomas Greco Publishing If it seems like your auto insurance premiums increased more than ever last year, you aren’t too far off base. Nationally, premiums rose by approximately 20 percent in 2023. That means insurance coverage costs rose six times faster than the Consumer Price Index (CPI) inflation rate of 3.4 percent, outpacing nearly every other common consumer cost and reflecting the largest annual increase since 1976. And those rate spikes are anticipated to continue in 2024 with predictions indicating an increase of 12.6 percent nationwide…and New Jersey drivers could see one of the highest increases of up to 34 percent! Insurance premium prices…

Published in New England Automotive Report – Thomas Greco Publishing When AASP/MA Past President Rick Starbard (Rick’s Auto Collision; Revere) was appointed to the Auto Damage Appraiser Licensing Board (ADALB) in June 2015 – alongside former Board member Lyle Pare (Plymouth Rock Assurance Corporation and current Board member Bill Johnson (Pleasant Street Auto; South Hadley/Belchertown) – many Commonwealth repairers viewed the big changes as signifying a new era for the ADALB. But that era came to an abrupt end last fall when Starbard was unceremoniously replaced by his predecessor, Carl Garcia (Carl’s Collision Center; Fall River). In fact, no mention was made of the new appointments when the Board gathered…

Published in Hammer & Dolly – Thomas Greco Publishing Are you constantly looking for new technicians, painters or estimators to staff your shop? Does it seem impossible to find qualified, talented help these days? You’re not alone. Lots of shop owners report feeling the exact same way.  But that’s not the case for everyone. Barry Dorn (Dorn’s Body & Paint; Mechanicsville, VA) found a way to combat the technician shortage that his facility was facing by shifting his outlook 10 years ago. “We started ‘growing’ our own technicians in 2013,” he shares. “We decided that hiring techs from other facilities wasn’t in our best interests in most cases because they…

Published in Hammer & Dolly – Thomas Greco Publishing Your business is your baby; your life likely revolves around it. Running a collision repair facility keeps owners busy, day in and day out. Some owners love what they do and are looking forward to a future filled with advancement and expansion, while others are counting the days until they wash their hands of the whole thing. But whether you’re looking to grow or get out, your path begins by positioning your business to be successful without you. For growers, it’s physically impossible to be in two places at once, so you’re going to need to empower your team to make…

Published in AASP-MN News – Thomas Greco Publishing Nearly every new vehicle on the market contains one or more ADAS feature, and while a lot of effort has gone into training collision shops over the past decade or so, it’s just as important for mechanical shops to be aware of what’s happening on this front since even the simplest tasks, such as replacing a headlamp or a radiator, could alter the position of a camera or module, requiring recalibration.  With so many systems varying drastically from one make and model to the next, jumping into the world of calibrations can be incredibly overwhelming for many shops. It may feel like it’s…

Published in New England Automotive Report – Thomas Greco Publishing Training new employees can be stressful – even if you hire an experienced estimator, painter or technician, it’s unlikely they’ve ever done things the way YOU want them done at YOUR facility…after all, they’ve never worked for YOU before, and everyone does things differently. There’s always a learning curve when a new employee joins your team! Someone who is competent (or even highly skilled) could struggle to assimilate into your shop culture simply because your processes are different than what they’re used to. But what if there was a way to help them get accustomed to your way of doing…

Published in Hammer & Dolly – Thomas Greco Publishing “Back in the day.” “When I opened my shop.”  “Years ago.”  Attend any collision industry event, and you’re sure to hear stories that begin in one of these ways and which proceed to lament the technological advances that have made it so much more challenging to run a successful auto body shop in the present day and age. After all, properly repairing vehicles requires investing in specific tools, equipment and training – all of which vary drastically depending on the vehicle make and model.  But those challenges also present a unique opportunity when it comes to specialization. Because modern vehicles are…

Published in AASP-MN News – Thomas Greco Publishing “Why can’t I find any qualified help for my business?” This question is asked repeatedly by both automotive service and collision repair shops all across the country, and fortunately, this conundrum is being tackled by multiple organizations: TechForce Foundation, the Collision Repair Education Foundation (CREF) and Minnesota Careers in Auto Repair and Service (MNCARS) are just a few entities working to fill the void left in shops as the baby boomer generation finally starts to consider retirement. All three non-profits support future repair professionals through scholarships, in-person events and other resources. Despite the synchronicity that exists between those working on alleviating the…

Published in Texas Automotive – Thomas Greco Publishing “Ill deeds is doubled with an evil word.”  – The Comedy of Errors by William Shakespeare, Act 3, Scene 2 Art imitates life, and sometimes, life imitates art. When William Shakespeare penned The Comedy of Errors toward the end of the 16th century, it’s highly unlikely that even the Bard could have imagined a connection between his first tragicomedy and the interactions between collision repair shops and certain insurers in 2023.  Yet, it’s common for insurers to treat the topic of under-indemnification as comedic when it is, in fact, quite a tragedy for the shops contending with the challenges it poses as well as the consumers…

Published in Texas Automotive – Thomas Greco Publishing If an auto body professional is asked why they pursued a career path in this industry, their explanation will almost always include some variation of “I wanted to help people.” So, when ABAT Executive Director Jill Tuggle turned to social media to post a plea on behalf of a local mom-in-need, it’s really no surprise that association members jumped at the opportunity to lend their aid. “A local ministry I volunteer for has a specific need. Please let me know if anyone is willing to help,” Tuggle addressed the Texas Collision Industry group on Facebook, requesting assistance for Valiant Hearts, an organization…

Published in AASP-MN News – Thomas Greco Publishing Army. Navy. Air Force. Marines. Automotive and collision repair shops? At first glance, one of these things obviously does not belong in this list, but U.S. military veterans who have found a career in repair facilities just may offer a different perspective on the matter.  In honor of Veterans Day on November 11, AASP-MN News spoke with several local veterans about the similarities and differences between military and shop life, how military training lends itself to a successful repair career and what shops can expect when they hire a veteran.  Loyalty. Efficiency. An affinity for training. What employer wouldn’t gladly hire an employee…

Published in Hammer & Dolly – Thomas Greco Publishing “Electric vehicles (EVs) are the future…the future is EV.” Shops have been receiving this message for the past few years, and while some have invested in upgrades to their facilities, tools, equipment and training, many more have turned a deaf ear to the news. Yet, consumers are forging ahead with the purchase of EVs in many areas of the country, begging the question not only of “who will repair these vehicles?” but – more pressingly – where will drivers be able to charge them? While the total number of EVs in the US increased from 1,019,260 to 1,454,580 from 2021 to…