Profiles
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Northern Neck Technical Center
Published in Hammer & Dolly – Thomas Greco Publishing Collision repair professionals often bemoan the scarcity of young people interested in pursuing a career in this industry, but Matt Ingram, auto body instructor for Northern Neck Technical Center (Warsaw, VA), believes this field continues to hold the same appeal it always has, as evidenced by his program’s complete enrollment year after year. “We run a two-year, ASE-accredited program at a regional technical center serving six school districts, so students get bussed in from up to 40 minutes away,” he says, noting that first-year students attend the morning session, while the afternoon session is reserved for second-year students. “We spark interest…
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Albert Kemperle Inc. Touts Training to Support Collision Industry
Published in New Jersey Automotive – Thomas Greco Publishing Distributors of automotive paint, body shop supplies and related equipment abound, but how can shops know that their supplier is truly invested in their success? Albert Kemperle LLC demonstrates their commitment to clients and collision repair excellence by offering a slew of training and educational opportunities for the industry. “Albert Kemperle’s commitment to training is a key component of our service offering, which is designed to add value beyond just product distribution,” explains Roy Griep, territory sales manager for Albert Kemperle. “This focus on education and skill development is vital for both our company and our clients, particularly in the ever-evolving…
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Vendor Affinity Program Spotlight: PartsTrader
Published in New England Automotive Report – Thomas Greco Publishing It’s impossible to repair a vehicle without the parts necessary to do so, but over the past couple of years, sourcing parts has become increasingly challenging – between intermittent shortages, delivery issues and inflation leading to increased costs, it can be difficult to know where to find the best parts for one’s business. PartsTrader sets out to alleviate those burdens by providing a single marketplace where repairers can easily locate and acquire the parts they need. “PartsTrader is an online real-time marketplace that connects suppliers, insurers and repairers in the collision repair industry to help them find parts for vehicles,”…
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Six Years of Service: A Q&A with AASP/NJ Past President Jerry McNee
Published in New Jersey Automotive – Thomas Greco Publishing During AASP/NJ’s 2023 Annual Meeting, the association elected a new president (Ken Miller of 821 Collision; North Haledon) for the first time since 2017. Although Past President Jerry McNee will continue serving the organization and the industry as collision chairman, New Jersey Automotive sat down with him as he reflected on his six years of service as AASP/NJ president and took a look at what the future holds in his new role. New Jersey Automotive: What were your greatest accomplishments during your time as the AASP/NJ president? Jerry McNee: In one respect, I don’t know that I can claim any “great accomplishments” because my goal was…
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Is I-CAR Still Relevant? A Q&A With CEO John Van Alstyne
Published in Hammer & Dolly – Thomas Greco Publishing Training. Every profession changes and requires ongoing education to some degree, but these days, few industries are experiencing an incessant flux of advancing technology quite as dynamic as auto body shops have seen in recent years…which experts predict will continue for some time. The best-known training option for collision repairers – right now – is I-CAR (the Inter-Industry Conference on Auto Collision Repair). As “an international not-for-profit organization dedicated to providing the information, knowledge and skills required to perform complete, safe and quality repairs,” I-CAR’s mission is to “deliver increasingly accessible, on-demand and relevant education, knowledge, services and solutions for the collision repair…
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Passion Breeds Passion: New Teacher Breathes Life into Auto Body Program
Published in New Jersey Automotive – Thomas Greco Publishing Collision repair offers a wonderful career path, but fewer and fewer young men and women enter the trade each year. With students’ fading interest in collision careers resulting in decreased enrollment, many high school auto body programs have fallen into oblivion, limiting the industry’s ability to inject new blood into shops. During the 2020-2021 school year, the auto collision repair technology program at Salem County Vocational Technical School (SCVTS) in Pilesgrove desperately needed resuscitation – only 12 students were enrolled in the class, barely keeping it alive. Eager to revitalize the languishing program, SCVTS Principal Jason Helder and Jack Swain, superintendent…
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Combat the Tech Talent Crisis with CREF
Printed in Autobody News With the average technician age approaching 50 years old, shops and other collision repair industry businesses are in desperate need of qualified entry-level staff to fill positions as technicians age out. The industry has a major problem, but by supporting the schools that educate future collision repair employees, the Collision Repair Education Foundation (CREF) offers the solution! CREF is a 503(c)(3) nonprofit organization that facilitates the industry’s generosity by investing in collision repair educational programs around the country, helping equip school shops, and funding student scholarships, among many other endeavors that serve to attract, properly train, and retain more qualified collision professionals. Since 2009, the Foundation…
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Get to Know WIN’s 2019 MIW Honorees
Published in Autobody News The Women’s Industry Network (WIN) recently announced that four women will be honored as Most Influential Women (MIW) and celebrated at the MIW Gala and Awards Ceremony in May. The ceremony will be held during WIN’s Educational Conference in Fort Lauderdale, FL, from May 6–8. Originally established by AkzoNobel in 1999 and taken on by WIN in 2013, the MIW program aims to recognize women whose leadership, vision and commitment to excellence have enriched the collision repair industry. The 2019 MIW honorees are Yen Hoang, CEO of UYL Color; Erica L. Schaefer, Mopar collision marketing manager at Fiat Chrysler Automobiles (FCA); Kathy Mello, CFO of TGIF Body Shop; and Judy Folk, manager of…
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Get to Know WIN’s 2018 MIW Honorees
Published in Autobody News The Women’s Industry Network (WIN) recently announced that four women will be honored as Most Influential Women (MIW) in 2018. They will be celebrated at the MIW Gala and Awards Ceremony, held during WIN’s Educational Conference in Indianapolis May 7–9. Originally established by AkzoNobel in 1999 and taken on by WIN in 2013, the MIW program aims to recognize women whose leadership, vision and commitment to excellence have enriched the collision repair industry. The 2018 MIW honorees are Shelly Bickett, Director and Co-Founder of Fix Auto USA; Mary Mahoney, Vice President of the Insurance Replacement Division for Enterprise Holdings; Marie Peevy, Owner of Automotive Training Coordinators LLC; and Collisionista Petra Schroeder. While all…
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Beth Rutter Shares Sneak Peek of Pilot Program
Printed in Autobody News Four guest speakers attended the St. Louis I-CAR Committee’s September virtual meeting, including collision repair industry professional Beth Rutter who spoke about the Pilot Program. Rutter graciously agreed to share some additional information with Autobody News. The Pilot Program originated three years ago at Ranken Tech, where Collision Director John Helterbrand designed an apprenticeship program to ensure that collision students are prepared to successfully enter their career after graduation. Students work with mentors at local shops, obtaining hands-on repair experience in conjunction with classroom education, as the taught tasks begin with the most mundane and progressively advance as the student’s knowledge and skill advances. “Students rotate…
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100-Year-Old Shop Enjoys State-of-the-Art Color Matching with Lusid GenRock
Published in Autobody News Longevity sets Runge’s Auto & Tire apart from the competition in Chicago, Ill. The 18,000 square foot facility has been home to automotive repair shops since 1920, before being purchased by the Runge family in 1963. The reputation the shop has built in the community over the past century has driven the success of the business, according to body shop manager Joe Sobczac, who began working for Ralph Runge shortly after the family acquired ownership. “Boasting a longevity of 100 years means that we serve third and fourth generation customers, and we’ve been able to retain that business because our focus is on treating people the…
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AIRCAT Pneumatic Tool Line Makes Work Easier for Ohio Shop
Published in Autobody News Investing in tools that offer both quality and value is absolutely imperative for John Plevris, owner of Copley Auto & Collision in Copley, Ohio. While running a full-service mechanical and collision repair facility that repairs nearly 300 vehicles on a monthly basis, Plevris cannot afford delays caused by tool difficulties or failures. Since 2000, the shop has utilized AIRCAT Pneumatic Tools by Florida Pneumatic because “There seems to be an evolution in ergonomics that makes work easier.” By allowing the shop’s 13 employees to work more efficiently, AIRCAT Tools provide Copley Auto & Collision with an opportunity to deliver even more of the high-quality repairs, which…
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Modern Auto Body Triples Production with Accudraft Paint Booths and Prep Station
Published in Autobody News Founded in 1932, Modern Auto Body in South Orange, NJ, boasts a reputation for trustworthiness, superior quality, and customer service, but as word of the shop’s excellence spread to neighboring communities, owner Jack Haberman identified the need to expand his space to meet his client’s demands just three years after taking ownership of the business. In 2016, Modern Auto Body relocated to its current location, offering 14,000 square feet of production space. Knowing that he also needed to equip the shop with tools designed for high-volume operations, Haberman turned to Accudraft for all his paint hardware needs. In addition to installing two Accudraft XL downdraft paint…
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CARSTAR Owner Keeps Up with Industry Changes
Published in Autobody News David Ellis, owner of CARSTAR Ellis Brothers Collision in Milford, MI, joined the CARSTAR franchise network in 2019 “in order to keep up with the changes in the industry, to up my game, and to have access to the tools, technology, training, analytics, metrics and nationwide warranty that will set me up for success in this rapidly changing industry.” Although his shop has recently joined the CARSTAR network, Ellis has over two decades of automotive industry experience. In 1999, he founded Complete Automotive Restoration Inc. (CAR Inc.) and “grew the business to one of the largest mobile paint companies in the state. That growth required us…
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Dori Eppstein Brings Wealth of Experience to AskPatty as General Manager of Sales and Marketing
Published on AskPatty.com AskPatty.com, Inc. proudly announces and welcomes Dori Eppstein as its new General Manager of Sales and Marketing. “I’m very excited to join AskPatty.com,” she says. “I have extensive experience in a multitude of areas, from developing and delivering curriculum and training to top-level executive leadership roles. This position is a beautiful combination of my experiences and passions related to training, coaching, marketing, and the automotive industry.” She gained a solid reputation for being a leader who could turn a department or entire organization around. With a master’s degree from San Diego State University and more than a decade of teaching Psychology at the college level, she developed…
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VersionEX Autobody Hooked on GenRock by Lusid Technologies
Printed in Autobody News Shop & Product Showcase Devin Hansen, owner of VersionEX Autobody in Eugene, OR, was raised in Okinawa, Japan and immigrated to the U.S. when he was 15 years old. “I always had a passion for cars because that was a big part of my culture,” he shared. “When I moved to America, I bought a 1996 Nissan in honor of my heritage. I started working on the car in my parents’ driveway, but the cold, rainy weather in Oregon wasn’t ideal, so a friend and I invested in a small, 300 square foot shop space where we could work on cars.” After tinting his own windows,…
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CARSTAR Owner Shares Vision for Success
Printed in Autobody News Shop & Product Showcase Bob Waldron, owner of Waldron’s Auto Body in Marlboro, MA, was among the first shop owners to join the CARSTAR franchise network in 1989. According to Waldron, “It’s hard to go it alone. CARSTAR does tons of research and development, and while I must be the driving force behind implementation, what they do for shops is huge – I can’t quantify how greatly it has benefitted my business! Joining CARSTAR has given me a wonderful quality of life, and I believe it will someday give me a really good retirement.” Waldron entered the collision repair industry as a vo-tech student in 1975,…
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From Fender to Fashion: CRASH Jewelry Reveals Beauty in Discarded Vehicle Parts
Published on AskPatty.com Most people only see scrap metal when a fender is removed from a vehicle, but Christi Schimpke, Founder of CRASH Jewelry, sees something beautiful and worthy of rebirth. After moving her studio into her husband’s auto body shop in Los Angeles, her admiration of the aesthetic appeal of discarded automotive parts led her to imagine a way to re-purpose those materials. Goal in mind, she set out to create unique cuffs, earrings and other accessories from the metal of luxury vehicles. What is CRASH Jewelry? CRASH Jewelry specializes in creating sustainable uni-sex jewelry from the metal of luxury automobiles. My husband’s shop, Beverly Coachcraft, specializes in repairs…
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Auto Body Concepts Guarantees “Best of the Best” with Accudraft Paint Booths
Printed in Autobody News Shop & Product Showcase Crossing state lines between its two locations in Texas and Oklahoma, Auto Body Concepts must comply with each state’s requirements and ensure clients in both markets are pleased with the high-quality repairs the shops perform. According to owner Dan Ott, “The main thing that sets our shop apart from others is our dedication to our customers. We aren’t here for the insurance companies or the tow companies – we are here for our customers, first and foremost. We are a local business, so these are our neighbors, friends and family, and we treat them as such.” In order to guarantee customer satisfaction…
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Hawaii Shop Increases Net Profit with AkzoNobel’s ACOAT Selected Performance Group
Since 1937, Island Fender has been providing high-quality collision repairs to Honolulu, Hawaii and the surrounding area. Utilizing the latest technology in collision repair, framework, alignment and painting, Island Fender offers superior workmanship and service. According to owner Van Takemoto, the key ingredient to his shop’s success is his involvement with AkzoNobel’s Acoat Selected Performance Group. He shares, “The Acoat Selected Performance Group helped me build my body shop from $50,000 monthly sales to $250,000 and increased our net profit. With the profit generated from the shop, we were able to invest in the real estate instead of paying rent. Over the years, the cash flow from the shop and…
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Mill Run Collision Praises Matrix Edge as Asset to Business Due to Cost, Coverage and Ease of Application
Printed in Autobody News Mill Run Collision Center opened in the quaint borough of Mill Village, PA in 1984, but despite being located in a historic district, the shop owned by Lee DeBrakeleer is anything but dated. Six employees work on an average of 40 vehicles each month in the facility’s two buildings which are outfitted with the industry’s latest and most technologically advanced tools and equipment. Two of the most valuable tools in Mill Run’s arsenal are the Spectrometer and the Matrix Edge™ refinish system, a Valspar Automotive® brand. DeBrakeleer said, “The reasonable cost of the Matrix Edge system, as well as the excellent coverage and ease of application,…
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TCRA Welcomes Josh Kent as Executive Director, Establishes Interim Board of Directors
Printed in Autobody News The Tennessee Collision Repairers Association (TCRA) was established in 2007 but has hit a lull in recent years. That’s about to change with the appointment of Josh Kent as the association’s executive director. “I heard from some Tennessee shops that they needed an association, and when I reached out to [TCRA admin coordinator] Georgia Thorson, I volunteered to help out,” Kent said. Kent has served as the executive director of NCACAR and SCACAR since the associations were founded four and two years ago, respectively, until the groups combined to become the Carolinas Collision Association (CCA) earlier this year. CCA and TCRA will continue to operate separately…
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AASPI Introduces New Executive Director
Printed in Autobody News As of Jan. 1, 2020, Mike Lane stepped down from his role as executive director of the Alliance of Automotive Service Providers of Illinois (AASPI) after nearly three decades. The position has been filled by Brian Wojcicki who has served as AAPI’s chief lobbyist since 2015. Wojcicki shared, “I have worked closely with AASPI’s executive director over the past several years regarding association programming and membership outreach.” “I am a practicing attorney with experience in election law and regulatory drafting as well as issues involving business and association liabilities,” Wojcicki continued. “Prior to law school, I worked on various state and local campaigns and was on staff with the governor’s office of…
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ASA Texas Introduces New Executive Director
Printed in Autobody News ASA Texas is excited to announce that, after a comprehensive search, the board of directors has selected Jennifer Elfert Vredenburg as executive director. Regarding the new position, Vredenburg stated, “I’m honored and excited to join an organization that focuses on the automotive service industry’s needs. I look forward to pursuing the goals of ASA, and I’m ready to embrace the challenges for creating a stronger organization with long-term success.” In addition to boasting more than 15 years’ experience in strategic marketing and graphic design, Vredenburg was exposed to the automotive industry in 1990 when the Army trained her to inspect and operate a variety of military vehicles. More recently, from…
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B2B Automotive Provides Industry-Specific Services to Collision Shops
Printed in Autobody News Marketing is a vital component to the success of any business, but because different industries have a variety of advertising needs, an agency that truly understands the best interests of your company may be able to provide a leg up on the competition. Representing the fourth generation in her family to dedicate a career to the automotive industry, Michelle Nelson founded B2B Automotive, a full-service marketing agency that specializes in serving the collision repair industry. Nelson stated, “B2B does pretty much anything the shop needs from managing I-CAR and OEM assessments and securing DRP relationships to designing websites and managing social media. B2B Automotive has the tools and…
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Femcanic Garage Podcast Highlights Women and Girls in the Automotive and Collision Repair Industry
Printed in Autobody News Although it’s 2019 and many people will claim that gender equality has been achieved, the fact remains that society identifies distinct differences between females and males. Yet, the reality is that many expectations for the “softer sex” are a construct that doesn’t quite jive with reality. This is evidenced in the automotive and collision repair industry by the constantly increasing membership levels of women-focused organizations, such as the Women’s Industry Network (WIN) and Women in Automotive (WIA), showing just how many women are actively involved in this unconventional career field. Earlier this year, Jayme Blasiman decided that these women should be highlighted so their contributions and impact to…
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LA Shop Owner Runs for State Senate
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Erica Eversman Seeks to Bring Vehicle Owners’ Perspective to NAIC as Consumer Liaison
Featured in Autobody News Monday, 08 July 2019 21:16 Written by Chasidy Rae Sisk Consumer Liaison Erica Eversman provides collision industry perspective during NAIC meetings.File photo Attorney Erica Eversman is well-known in the collision repair world for her work geared at educating shops about proper documentation as well as their responsibilities to the vehicle owners whose cars they repair. Earlier this year, Eversman was accepted as a consumer liaison for the National Association of Insurance Commissioners (NAIC) and she graciously agreed to share her thoughts and goals with Autobody News readers. Q: How did you obtain the role of consumer liaison with the NAIC? A: I applied for the position. I’m not the only consumer liaison;…
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Collision Career Institute Addresses Technician Shortage
Wednesday, 26 September 2018 18:17 Featured in AUTOBODYNEWS As the technician shortage continues to plague the collision repair industry, the topic of attracting new blood to shops has become common at events and in facilities across the country. However, once someone new is sold on collision repair, the next concern is ensuring they receive the proper training to successfully begin a career in the industry. The Collision Career Institute (CCI) has developed a means of addressing this dilemma. According to Chief Operations Officer Amber Ritter, “CCI is an apprenticeship program that consists of 3,000 on-the-job training hours plus 250 related supplemental knowledge hours. Our role is to help recruit, manage and…
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MO Shop Owner Educates, Empowers With Wheels, Women & Wine Car Care Clinic
Friday, 13 July 2018 20:05 Featured in AUTOBODYNEWS “I’ve often heard technicians say women don’t belong in a shop—what does that mean? Just do your job, and she’ll do hers!” stated Kim Barks, who co-ownsComplete Car and RV Repair in St. Charles, MO, with her father, Bob. In May, Barks hosted her first Wheels, Women and Wine Car Care Clinic at the shop in an effort to educate and empower women in their community when dealing with their vehicles. The class attracted 35 ladies, some of whom brought their daughters, inspiring Barks to teach both the current and future generations. She put a car on a lift to show the group how it works,…
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AASP/MA Welcomes Evangelos ‘Lucky’ Papageorg as Executive Director
Wednesday, 13 June 2018 22:07 Featured in AUTOBODYNEWS On May 29, AASP/MA announced its recent decision to have Evangelos “Lucky” Papageorg take over the role of executive director for the association. With previous experience as the executive director for the Massachusetts Auto Body Association and more recently running his own consulting business for the industry, Papageorg is excited to return to the role of executive director for a Massachusetts collision repair association. Papageorg shared, “I am especially pleased to be assisting the Board members as they strive to make AASP/MA the premiere collision repair association in Massachusetts. Together, we will work hard to advance the industry and benefit and assist its members as they work toward safe,…
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NJ’s Ultimate Collision Depends on Reliable Automotive Equipment for Everything Needed for Proper Repairs
Thursday, 10 May 2018 20:20 Featured in AUTOBODYNEWS NOTE: This June SPS profile was originally published in print in June 2018 and online in May 2018. Ultimate Collision in Edison, NJ, opened its doors for business in 1988. Ultimate Collision Location: Edison, NJ (732) 494-1900 www.ultimatecollisioninc.com Company At A Glance… Type: Collision Repair Facility Employees: 28 In Business Since: 1988 DRP Programs: Six Number of Locations: One Combined Production Space: 10,000 square feet “I grew up in this industry, and there’s nothing I can’t do,” said shop owner Jerry McNee. “My focus is on correctly repairing cars. We stand up for our customers behind the scenes and make sure the work is done correctly as advertised.” The 10,000-square-foot facility employs…
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An Introduction to Executive Director of Newest ASA Affiliate, ASA-MA/RI
Tuesday, 08 August 2017 17:40 Featured in AUTOBODYNEWS On July 17, ASA announced the addition of a new affiliate in MA and RI (ASA-MA/RI). The new affiliate’s Executive Director is Stephen Regan, who agreed to speak with Autobody News about his experience and plans for the group. On July 17, ASA announced the addition of a new affiliate in MA and RI (ASA-MA/RI). The new affiliate’s Executive Director is Stephen Regan, who agreed to speak with Autobody News about his experience and plans for the group. Regan has been involved in the automotive industry since 1999, serving as the Executive Director of the Massachusetts Auto Body Association from 1999-2011. He also served on the Board of Directors for…
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Colors on Parade Hosts Training for New Program
Monday, 19 June 2017 22:40 Featured in AUTOBODYNEWS Area Developers received demonstrations and hands-on training. On June 5 to 7, Colors on Parade hosted a training class in Denver, CO for their new CarLove Recon Advantage Program. Originally launched in January 2017, the program is now expanding into new markets led by Area Developers within the company who attended the training in order to acquire program certification. They will now bring the program to their home areas of Raleigh, NC; Orange County, CA; Colorado Springs, CO; Southeastern Philadelphia, PA; and Denver, CO. The CarLove Recon Advantage Program is designed to simplify processes, eliminate risks, and fix costs for dealership groups, and it…
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Plano Shop Joins CARSTAR, Doubles Revenue in Four Years
Thursday, 25 May 2017 19:23 Featured in AUTOBODYNEWS John Royer, general manager at SheerMetal CARSTARin Plano, TX, has no qualms admitting that his journey in the collision repair industry has been rather unorthodox, entering the business just four years ago with no experience. In 2013, some business associates and friends asked him to manage the business they had purchased four years earlier after the previous manager, with an abundance of industry experience, left. Since Royer began running the shop, the business has more than doubled its revenue from $1.3M to $4.0M in 2016. How did Royer achieve this seemingly miraculous feat? With the goal of helping the shop grow, the ownership…
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An Introduction to WIN’s 2017 Most Influential Women Honorees
Wednesday, 05 April 2017 19:51 Featured in AUTOBODYNEWS The Women’s Industry Network (WIN®) introduced its 2017 Most Influential Women (MIW) honorees on March 3. This award is designed to recognize women whose leadership, vision and commitment to excellence have enriched the collision repair industry. This year’s honorees, to be recognized at WIN’s MIW Gala and Awards ceremony during the association’s May conference in Denver, are Cristina Fronzaglia-Murray, Manager of Marketing Communications for PPG’s Automotive Refinish Division; Renee Ricciotti, Sales and Marketing Manager for 3M Automotive Aftermarket; and Elizabeth Stein, Vice President of Business Development and Marketing for the Assured Performance Network. WIN Chair Petra Schroeder stated, “Having been with WIN…
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23-Year-Old Female Shop Owner Runs the Show at VA Maaco
Friday, 03 March 2017 21:45 Featured in AUTOBODYNEWS The collision repair industry is known for being male-dominated, and with the increasing need for young professionals to enter the industry, it’s refreshing to meet Katie Inge, a 23-year-old shop owner in Chesapeake, VA. Inge’s passion for cars transcends any question of her place in this industry and proves that women have an important perspective to bring and role to play as we move into the future; it’s not just a man’s world anymore! Inge grew up in her father’s Maaco Collision and Repair Center, spending weekends in the shop where she learned about the entire process, from painting to sanding to…
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CREF Urges the Collision Repair Industry to Donate to Improve the Industry’s Future
Wednesday, 01 July 2015 19:19 Featured in AUTOBODYNEWS Across the country, collision repair industry training programs face jeopardy due to a lack of funding, and although it seems like summer just began, classes will be back in session in a blink of an eye. While students enjoy the beach and make memories in the sun, their instructors are already busy plotting how to provide the best possible technical education with limited budgets and resources. The Collision Repair Education Foundation (CREF) invites the industry to partner with their organization to ensure that the next generation of collision repair professionals graduate with the skills necessary to be useful to their future employers.…
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Maryland Shop Owners Prevail Against Short Pays
Wednesday, 25 September 2013 22:21 Featured in AUTOBODYNEWS Anyone who has been involved in repair for any amount of time knows how frustrating it can be when insurers refuse to pay the full amount billed for a repair. Many repairers count their losses and move on to the next vehicle, but Mark Schaech Jr., co-owner of Mark’s Body Shop in Baltimore, MD, refuses to take this insult lying down. While he and his partner, his father, would prefer to avoid the necessity of taking legal action, he’s definitely “not taking it anymore!” Schaech knows this is a common problem that shop owners face, so he’s glad to share his experience…